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Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
AI
From IVR to AI agents: 40 years of promises that call centres would disappear
Nov 24, 2025
8 min read
AI
From IVR to AI agents: 40 years of promises that call centres would disappear
Nov 24, 2025
8 min read
AI
From IVR to AI agents: 40 years of promises that call centres would disappear
Nov 24, 2025
8 min read
Outsourcing
Outsourcing Customer Service Cost: 2025 Pricing Guide
Nov 15, 2025
15 min read
Outsourcing
Outsourcing Customer Service Cost: 2025 Pricing Guide
Nov 15, 2025
15 min read
Outsourcing
Outsourcing Customer Service Cost: 2025 Pricing Guide
Nov 15, 2025
15 min read
ROI
Customer Service ROI: How to Measure & Maximize Returns (2025)
Nov 11, 2025
15 min read
ROI
Customer Service ROI: How to Measure & Maximize Returns (2025)
Nov 11, 2025
15 min read
ROI
Customer Service ROI: How to Measure & Maximize Returns (2025)
Nov 11, 2025
15 min read
CX
10 Most Shocking Customer Service Fails & Lessons Learned (2025)
Nov 8, 2025
13 min read
CX
10 Most Shocking Customer Service Fails & Lessons Learned (2025)
Nov 8, 2025
13 min read
CX
10 Most Shocking Customer Service Fails & Lessons Learned (2025)
Nov 8, 2025
13 min read
Training
10+ Customer Service Role Play Examples & Scenarios (2025)
Nov 6, 2025
19 min read
Training
10+ Customer Service Role Play Examples & Scenarios (2025)
Nov 6, 2025
19 min read
Training
10+ Customer Service Role Play Examples & Scenarios (2025)
Nov 6, 2025
19 min read
Training
Teaching Customer Service: Strategies, Skills & Best Practices (2025)
Nov 3, 2025
17 min read
Training
Teaching Customer Service: Strategies, Skills & Best Practices (2025)
Nov 3, 2025
17 min read
Training
Teaching Customer Service: Strategies, Skills & Best Practices (2025)
Nov 3, 2025
17 min read
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role