Blog
The Support Lab
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Announcement
Smart Role Is Now ISO/IEC 27001 Certified: Built for Security, Trusted by Enterprises
Jun 9, 2025
4 min read
Announcement
Smart Role Is Now ISO/IEC 27001 Certified: Built for Security, Trusted by Enterprises
Jun 9, 2025
4 min read
Announcement
Smart Role Is Now ISO/IEC 27001 Certified: Built for Security, Trusted by Enterprises
Jun 9, 2025
4 min read
Podcast
From Firefighting to Frameworks: Jared Call on Technical Support That Actually Works
May 29, 2025
30 min watch
Podcast
From Firefighting to Frameworks: Jared Call on Technical Support That Actually Works
May 29, 2025
30 min watch
Podcast
From Firefighting to Frameworks: Jared Call on Technical Support That Actually Works
May 29, 2025
30 min watch
CSR Skills
25 Essential Skills Every Customer Service Representative Needs in 2025
May 27, 2025
23 min read
CSR Skills
25 Essential Skills Every Customer Service Representative Needs in 2025
May 27, 2025
23 min read
CSR Skills
25 Essential Skills Every Customer Service Representative Needs in 2025
May 27, 2025
23 min read
Podcast
From Honduras to the Help Desk: Luis Agurcia on Growing Through Support
May 9, 2025
25 min watch
Podcast
From Honduras to the Help Desk: Luis Agurcia on Growing Through Support
May 9, 2025
25 min watch
Podcast
From Honduras to the Help Desk: Luis Agurcia on Growing Through Support
May 9, 2025
25 min watch
Training Ideas
Customer Service Training Ideas: 15 Proven Strategies to Elevate Your Support Team
May 6, 2025
18 min read
Training Ideas
Customer Service Training Ideas: 15 Proven Strategies to Elevate Your Support Team
May 6, 2025
18 min read
Training Ideas
Customer Service Training Ideas: 15 Proven Strategies to Elevate Your Support Team
May 6, 2025
18 min read
Training Program
Customer Service Training Program: A Complete Guide to Success
May 5, 2025
18 min read
Training Program
Customer Service Training Program: A Complete Guide to Success
May 5, 2025
18 min read
Training Program
Customer Service Training Program: A Complete Guide to Success
May 5, 2025
18 min read
