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The Support Lab
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Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Training
AI Customer Support Training Simulation Solutions
Dec 2, 2025
12 min read
Training
AI Customer Support Training Simulation Solutions
Dec 2, 2025
12 min read
Training
AI Customer Support Training Simulation Solutions
Dec 2, 2025
12 min read
AI
From IVR to AI agents: 40 years of promises that call centres would disappear
Nov 24, 2025
8 min read
AI
From IVR to AI agents: 40 years of promises that call centres would disappear
Nov 24, 2025
8 min read
AI
From IVR to AI agents: 40 years of promises that call centres would disappear
Nov 24, 2025
8 min read
Outsourcing
Outsourcing Customer Service Cost: 2025 Pricing Guide
Nov 15, 2025
15 min read
Outsourcing
Outsourcing Customer Service Cost: 2025 Pricing Guide
Nov 15, 2025
15 min read
Outsourcing
Outsourcing Customer Service Cost: 2025 Pricing Guide
Nov 15, 2025
15 min read
ROI
Customer Service ROI: How to Measure & Maximize Returns (2025)
Nov 11, 2025
15 min read
ROI
Customer Service ROI: How to Measure & Maximize Returns (2025)
Nov 11, 2025
15 min read
ROI
Customer Service ROI: How to Measure & Maximize Returns (2025)
Nov 11, 2025
15 min read
CX
10 Most Shocking Customer Service Fails & Lessons Learned (2025)
Nov 8, 2025
13 min read
CX
10 Most Shocking Customer Service Fails & Lessons Learned (2025)
Nov 8, 2025
13 min read
CX
10 Most Shocking Customer Service Fails & Lessons Learned (2025)
Nov 8, 2025
13 min read
Training
10+ Customer Service Role Play Examples & Scenarios (2025)
Nov 6, 2025
19 min read
Training
10+ Customer Service Role Play Examples & Scenarios (2025)
Nov 6, 2025
19 min read
Training
10+ Customer Service Role Play Examples & Scenarios (2025)
Nov 6, 2025
19 min read
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role