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Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Travel
Worst Travel Customer Service Fails: Real Stories & Lessons (2026)
Feb 4, 2026
8 min read
Travel
Worst Travel Customer Service Fails: Real Stories & Lessons (2026)
Feb 4, 2026
8 min read
Travel
Worst Travel Customer Service Fails: Real Stories & Lessons (2026)
Feb 4, 2026
8 min read
Outsourcing
Customer Experience Vendor Management Frameworks: Best Practices 2026
Jan 26, 2026
22 min read
Outsourcing
Customer Experience Vendor Management Frameworks: Best Practices 2026
Jan 26, 2026
22 min read
Outsourcing
Customer Experience Vendor Management Frameworks: Best Practices 2026
Jan 26, 2026
22 min read
Travel
Top Travel Customer Service Training Scenarios & Tips (2025)
Jan 23, 2026
7 min read
Travel
Top Travel Customer Service Training Scenarios & Tips (2025)
Jan 23, 2026
7 min read
Travel
Top Travel Customer Service Training Scenarios & Tips (2025)
Jan 23, 2026
7 min read
Insurance
How to Scale Insurance Customer Support Teams Efficiently (2025)
Jan 16, 2026
14 min read
Insurance
How to Scale Insurance Customer Support Teams Efficiently (2025)
Jan 16, 2026
14 min read
Insurance
How to Scale Insurance Customer Support Teams Efficiently (2025)
Jan 16, 2026
14 min read
Peak Season
How to Solve Customer Support Issues During Peak Season (2025)
Jan 12, 2026
16 min read
Peak Season
How to Solve Customer Support Issues During Peak Season (2025)
Jan 12, 2026
16 min read
Peak Season
How to Solve Customer Support Issues During Peak Season (2025)
Jan 12, 2026
16 min read
Training
How to Prepare Agents for Difficult Customers: Proven Strategies 2025
Jan 9, 2026
8 min read
Training
How to Prepare Agents for Difficult Customers: Proven Strategies 2025
Jan 9, 2026
8 min read
Training
How to Prepare Agents for Difficult Customers: Proven Strategies 2025
Jan 9, 2026
8 min read
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role