Stop CX Failures
Before They Reach
Your Customers.
Smart Role is the Pre-Production Readiness Layer for customer support. We institutionalize agent proficiency through high-stakes simulations, protecting your brand from the "Black Box" of outsourced or internal training.
Trusted by CX Leaders
Eliminating Brand Risk in Internal and Outsourced Support Teams.
Your Support Team Is Learning On Real Customers.
Your current QA is a smoke detector: it only tells you when the house has already burned down.
Smart Role is the Firewall.
We close the "Knowledge Debt" gap by ensuring agents can handle high-stakes situations before they touch a live ticket.
Institutionalize Agent Proficiency
We close the "Knowledge Debt" gap. Smart Role replaces inconsistent manual role-plays and "after-the-fact" QA with a systematic readiness loop that validates performance before agents touch a live ticket.
The Simulation Engine:
Real Scenarios, Zero Risk
Turn your complex tickets and brand-specific edge cases into mandatory simulations.
Agents don't just "study" your SOPs, they prove they can execute them under pressure.
No agent enters production until they pass the Readiness Gate.
Instant Feedback:
While It Still Matters
Stop reactive coaching.
Smart Role provides instant, objective feedback that corrects behavior inside the simulation.
We move from flagging errors in QA reports to preventing them in 24 hours.
Proficiency Audit Trails:
Global Vendor Oversight
Eliminate "Process Drift" across internal and BPO teams.
Our dashboards provide a documented audit trail of agent readiness, ensuring every team member (regardless of location) meets your exact brand standard before going live.
Plans
Unlimited seats on all plans. You pay for the proficiency capacity you need. No hidden per-agent fees.
Free
Validate the Readiness Gate.
10 role-play sessions
Unlimited seats
Unlimited personas
Unlimited scorecards
Unlimited scenarios
Unlimited data sources
All channels
Training paths
Zendesk & Intercom integration
No credit card required
Core
Institutionalize Team Proficiency.
Everything in Free +
Starting at 500 Simulations / mo
Simulation volume bundles
Conversation coach
Persona roles
SOC 2 Type 2 security
ISO 27001
Ultimate
Enforce Global Oversight.
Custom simulation volume
Everything in Core +
Access to all Beta features
Dedicated Solution Engineer
SLA & Priority Support
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Smart Role is the global standard for CX governance.
We provide the simulation infrastructure to scale customer support across internal and outsourced teams with zero compromise on quality.
Ask AI for a summary of Smart Role
Stop CX Failures
Before They Reach Your Customers.
Smart Role is the Pre-Production Readiness Layer for customer support. We institutionalize agent proficiency through high-stakes simulations, protecting your brand from the "Black Box" of outsourced or internal training.
Trusted by CX Leaders
Eliminating Brand Risk in Internal and Outsourced Support Teams.
Connects to the tools you already use
Plans
Unlimited seats on all plans. You pay for the proficiency capacity you need. No hidden per-agent fees.
Free
Validate the Readiness Gate.
10 role-play sessions
Unlimited seats
Unlimited personas
Unlimited scorecards
Unlimited scenarios
Unlimited data sources
All channels
Training paths
Zendesk & Intercom integration
No credit card required
Standard
Institutionalize Team Proficiency.
Everything in Free +
Starting at 500 Simulations / mo
Simulation volume bundles
Conversation coach
Persona roles
SOC 2 Type 2 security
ISO 27001
Ultimate
Enforce Global Oversight.
Custom simulation volume
Everything in Core +
Access to all Beta features
Dedicated Solution Engineer
SLA & Priority Support
Free
Validate the Readiness Gate.
10 role-play sessions
Unlimited seats
Unlimited personas
Unlimited scorecards
Unlimited scenarios
Unlimited data sources
All channels
Training paths
Zendesk & Intercom integration
No credit card required
Standard
Institutionalize Team Proficiency.
Everything in Free +
Starting at 500 Simulations / mo
Simulation volume bundles
Conversation coach
Persona roles
SOC 2 Type 2 security
ISO 27001
Ultimate
Enforce Global Oversight.
Custom simulation volume
Everything in Core +
Access to all Beta features
Dedicated Solution Engineer
SLA & Priority Support
Smart Role is the global standard for CX governance.
We provide the simulation infrastructure to scale customer support across internal and outsourced teams with zero compromise on quality.
Ask AI for a summary of Smart Role
Smart Role is the global standard for CX governance.
We provide the simulation infrastructure to scale customer support across internal and outsourced teams with zero compromise on quality.
Ask AI for a summary of Smart Role
We close the "Knowledge Debt" gap. Smart Role replaces inconsistent manual role-plays and "after-the-fact" QA with a systematic readiness loop that validates performance before agents touch a live ticket.
Institutionalize Agent Proficiency
The Simulation Engine:
Real Scenarios, Zero Risk
Turn your complex tickets and brand-specific edge cases into mandatory simulations.
Agents don't just "study" your SOPs, they prove they can execute them under pressure.
No agent enters production until they pass the Readiness Gate.
Instant Feedback:
While It Still Matters
Stop reactive coaching.
Smart Role provides instant, objective feedback that corrects behavior inside the simulation.
We move from flagging errors in QA reports to preventing them in 24 hours.
Proficiency Audit Trails: Global Vendor Oversight
Eliminate "Process Drift" across internal and BPO teams.
Our dashboards provide a documented audit trail of agent readiness, ensuring every team member (regardless of location) meets your exact brand standard before going live.
Your Support Team Is Learning On Real Customers.
Your current QA is a smoke detector: it only tells you when the house has already burned down.
Smart Role is the Firewall.
We close the "Knowledge Debt" gap by ensuring agents can handle high-stakes situations before they touch a live ticket.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Stop CX Failures
Before They Reach
Your Customers.
Smart Role is the Pre-Production Readiness Layer for customer support. We institutionalize agent proficiency through high-stakes simulations, protecting your brand from the "Black Box" of outsourced or internal training.
Backed by
Trusted by CX Leaders
Eliminating Brand Risk in Internal and Outsourced Support Teams.
Connects to the tools you already use
Plans
Unlimited seats on all plans. You pay for the proficiency capacity you need. No hidden per-agent fees.
Free
Validate the Readiness Gate.
10 role-play sessions
Unlimited seats
Unlimited personas
Unlimited scorecards
Unlimited scenarios
Unlimited data sources
All channels
Training paths
Zendesk & Intercom integration
No credit card required
Standard
Institutionalize Team Proficiency.
Everything in Free +
Starting at 500 Simulations / mo
Simulation volume bundles
Conversation coach
Persona roles
SOC 2 Type 2 security
ISO 27001
Ultimate
Enforce Global Oversight.
Custom simulation volume
Everything in Core +
Access to all Beta features
Dedicated Solution Engineer
SLA & Priority Support
Free
Validate the Readiness Gate.
10 role-play sessions
Unlimited seats
Unlimited personas
Unlimited scorecards
Unlimited scenarios
Unlimited data sources
All channels
Training paths
Zendesk & Intercom integration
No credit card required
Standard
Institutionalize Team Proficiency.
Everything in Free +
Starting at 500 Simulations / mo
Simulation volume bundles
Conversation coach
Persona roles
SOC 2 Type 2 security
ISO 27001
Ultimate
Enforce Global Oversight.
Custom simulation volume
Everything in Core +
Access to all Beta features
Dedicated Solution Engineer
SLA & Priority Support
Smart Role is the global standard for CX governance.
We provide the simulation infrastructure to scale customer support across internal and outsourced teams with zero compromise on quality.
Ask AI for a summary of Smart Role
Smart Role is the global standard for CX governance.
We provide the simulation infrastructure to scale customer support across internal and outsourced teams with zero compromise on quality.
Ask AI for a summary of Smart Role
We close the "Knowledge Debt" gap. Smart Role replaces inconsistent manual role-plays and "after-the-fact" QA with a systematic readiness loop that validates performance before agents touch a live ticket.
Institutionalize Agent Proficiency
The Simulation Engine: Real Scenarios, Zero Risk
Turn your complex tickets and brand-specific edge cases into mandatory simulations.
Agents don't just "study" your SOPs, they prove they can execute them under pressure.
No agent enters production until they pass the Readiness Gate.
Instant Feedback: While It Still Matters
Stop reactive coaching.
Smart Role provides instant, objective feedback that corrects behavior inside the simulation.
We move from flagging errors in QA reports to preventing them in 24 hours.
Proficiency Audit Trails: Global Vendor Oversight
Eliminate "Process Drift" across internal and BPO teams.
Our dashboards provide a documented audit trail of agent readiness, ensuring every team member (regardless of location) meets your exact brand standard before going live.
Your Support Team Is Learning On Real Customers.
Your current QA is a smoke detector: it only tells you when the house has already burned down.
Smart Role is the Firewall.
We close the "Knowledge Debt" gap by ensuring agents can handle high-stakes situations before they touch a live ticket.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.