Make training easier today

Make training easier today

Make training easier today

Reduce training time.
Improve agent performance.

Reduce training time.
Improve agent performance.

Reduce training time.
Improve agent performance.

With Smart Role, customer service agents onboard faster, 1:1 training is eliminated, agent readiness is ensured, and costs are reduced.

Struggling to onboard new agents, assess agent readiness, and ensure consistent customer service experiences?

Struggling to onboard new agents, assess agent readiness, and ensure consistent customer service experiences?

Try Smart Role

With Smart Role’s AI training, agents learn through real-life scenarios and quickly master skills, cutting out 1:1 training and agent feedback.

Managers get fully automated, real-time insights into agent readiness and can easily spot areas for improvement.

This helps agents improve faster, adhere to brand values, and adapt to customer needs.

Training made easy in 3 simple steps

Set up the system

Create an FREE account, set up information like tone of voice and customer personas, add training resources, and invite your agents.

Set up the system

Create an FREE account, set up information like tone of voice and customer personas, add training resources, and invite your agents.

Set up the system

Create an FREE account, set up information like tone of voice and customer personas, add training resources, and invite your agents.

Start the training

Create scenarios with the customer issues based on your own data and your training resource. Assign the scenario to agents or groups.

Start the training

Create scenarios with the customer issues based on your own data and your training resource. Assign the scenario to agents or groups.

Start the training

Create scenarios with the customer issues based on your own data and your training resource. Assign the scenario to agents or groups.

Evaluate your agents

Smart Role evaluates agents against your requirements, spots areas for improvement, and gives personalized coaching to speed up skill growth. Once they meet your requirements, they’re ready to join the team.

Evaluate your agents

Smart Role evaluates agents against your requirements, spots areas for improvement, and gives personalized coaching to speed up skill growth. Once they meet your requirements, they’re ready to join the team.

Evaluate your agents

Smart Role evaluates agents against your requirements, spots areas for improvement, and gives personalized coaching to speed up skill growth. Once they meet your requirements, they’re ready to join the team.

Connects to the tools you already use

With Smart Role you avoid:

Time-consuming side-by-side training with efficient, automated programs.

Uncertainty about agent readiness through clear progress insights.

Inconsistent customer experiences by ensuring uniform training

Pricing

Start for FREE. Experience the value.
Upgrade for unlimited users, better security, and exclusive features.

Billed monthly

Billed yearly

Save 20% On Yearly Package

Free

Ideal for small teams ready to explore AI-powered training.

$0

/per month

10 role-play sessions

Unlimited users

All languages

81 ready to use scenarios

Basic reporting

No card required

Essentials

Perfect for growing businesses with foundational training needs.

$199

/per month

150 role-play sessions

Unlimited users

All languages

Custom scenarios creation

Custom personas

Basic reporting

Standard support

⚡ Hot Plan

Elite

Best for expanding businesses with advanced coaching needs.

$399

/per month

400 role-play sessions

Unlimited users

All languages

Custom scenarios creation

Custom personas

Custom scorecards

Advanced coaching

3rd party integration

Advanced analytics

Priority support

Ultimate

Customizable for enterprise-level businesses.

Custom

Unlimited sessions

Unlimited users

All languages

Custom scenarios creation

Custom personas

Custom scorecards

Advanced coaching

3rd party integration

Advanced analytics

Priority support

Skills-mapping

Advanced security features

Billed monthly

Billed yearly

Save 20% On Yearly Package

Free

Ideal for small teams ready to explore AI-powered training.

$0

/per month

10 role-play sessions

Unlimited users

All languages

81 ready to use scenarios

Basic reporting

No card required

Essentials

Perfect for growing businesses with foundational training needs.

$199

/per month

150 role-play sessions

Unlimited users

All languages

Custom scenarios creation

Custom personas

Basic reporting

Standard support

⚡ Hot Plan

Elite

Best for expanding businesses with advanced coaching needs.

$399

/per month

400 role-play sessions

Unlimited users

All languages

Custom scenarios creation

Custom personas

Custom scorecards

Advanced coaching

3rd party integration

Advanced analytics

Priority support

Ultimate

Customizable for enterprise-level businesses.

Custom

Unlimited sessions

Unlimited users

All languages

Custom scenarios creation

Custom personas

Custom scorecards

Advanced coaching

3rd party integration

Advanced analytics

Priority support

Skills-mapping

Advanced security features

Billed monthly

Billed yearly

Save 20% On Yearly Package

Free

Ideal for small teams ready to explore AI-powered training.

$0

/per month

10 role-play sessions

Unlimited users

All languages

81 ready to use scenarios

Basic reporting

No card required

Essentials

Perfect for growing businesses with foundational training needs.

$199

/per month

150 role-play sessions

Unlimited users

All languages

Custom scenarios creation

Custom personas

Basic reporting

Standard support

⚡ Hot Plan

Elite

Best for expanding businesses with advanced coaching needs.

$399

/per month

400 role-play sessions

Unlimited users

All languages

Custom scenarios creation

Custom personas

Custom scorecards

Advanced coaching

3rd party integration

Advanced analytics

Priority support

Ultimate

Customizable for enterprise-level businesses.

Custom

Unlimited sessions

Unlimited users

All languages

Custom scenarios creation

Custom personas

Custom scorecards

Advanced coaching

3rd party integration

Advanced analytics

Priority support

Skills-mapping

Advanced security features

Start your Free Trial Today

Let's move the customer support together from a framework where agents learn-to-do to a framework where they do-to-learn.

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.