Your New CS Trainer

Transform Your CS Team into Expert Agents

Transform Your CS Team into Expert Agents

Transform Your CS Team into Expert Agents

Smart Role is the all-in-one CS interactive training platform powered by AI, that allows organizations to save money by hiring, onboarding and training agents 50% more efficiently.

Smart Role is the all-in-one CS interactive training platform powered by AI, that allows organizations to save money by hiring, onboarding and training agents 50% more efficiently.

Smart Role is the all-in-one CS interactive training platform powered by AI, that allows organizations to save money by hiring, onboarding and training agents 50% more efficiently.

Excited yet?

Our Beta Program is still accepting participants. Check ASAP if you are eligible!

Boost agents productivity

A scalable training solution for customer service teams

Smart Role is the platform for customer service teams seeking to enhance agent performance through realistic chat simulations. Our innovative solution helps agents hone their skills, prepare for real-world interactions, and stay updated with industry best practices.

Cost Efficient

Reducing the time it takes for agents to become proficient from 6 months to a fraction of that time, significantly lowering the financial burden of turnover.

Cost Efficient

Reducing the time it takes for agents to become proficient from 6 months to a fraction of that time, significantly lowering the financial burden of turnover.

Cost Efficient

Reducing the time it takes for agents to become proficient from 6 months to a fraction of that time, significantly lowering the financial burden of turnover.

Productivity Boost

Through realistic and interactive training, agents are better prepared to handle customer queries, thus increasing productivity and customer satisfaction rates.

Productivity Boost

Through realistic and interactive training, agents are better prepared to handle customer queries, thus increasing productivity and customer satisfaction rates.

Productivity Boost

Through realistic and interactive training, agents are better prepared to handle customer queries, thus increasing productivity and customer satisfaction rates.

Fully Automated & Adaptive

The program will adapt to the needs of your agents and adjust the difficulty level on the fly, while providing agents with personalized coaching and improvements areas.

Fully Automated & Adaptive

The program will adapt to the needs of your agents and adjust the difficulty level on the fly, while providing agents with personalized coaching and improvements areas.

Fully Automated & Adaptive

The program will adapt to the needs of your agents and adjust the difficulty level on the fly, while providing agents with personalized coaching and improvements areas.

AI-Generated Scorecards

Score your agents on their customer support performance based on your own definition of performance. and use it to make it data-driven decisions.

AI-Generated Scorecards

Score your agents on their customer support performance based on your own definition of performance. and use it to make it data-driven decisions.

AI-Generated Scorecards

Score your agents on their customer support performance based on your own definition of performance. and use it to make it data-driven decisions.

Pricing

Free forever. Upgrade for unlimited users, better security, and exclusive features.

Free

€0

/month

Up to 10 role-play sessions

Unlimited admins and 5 agents

All languages

81 ready to use scenarios

Basic reporting

Growth

Most popular

€99

/month

400 role-play sessions

Unlimited users and admins

All languages

Custom scenarios creation

Priority support

Advanced analytics

Export capabilities

Enterprise

€399

/month

800 role-play sessions

Unlimited users and admins

All languages

Custom scenarios creation

Custom scorecard & skills-map

Advanced coaching & insights

3rd party integration

Export capabilities

API access

Advanced security features

Get a demo today

Let's move the customer support together from a framework where agents learn-to-do to a framework where they are do-to-learn.

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.