Your CS team
automated,
at scale.
The all-in-one hassle-free platform for customer service teams—reducing onboarding time and improving agent performance by 50%.
Become a Beta user
Our Beta Program is still accepting participants.
You get access to ALL our features for a free 30-days trial period and $99/month after that.
Check ASAP if you are eligible!
A scalable training solution for customer service teams
Smart Role is the platform for customer service teams seeking to enhance agent performance through realistic chat simulations. Our innovative solution helps agents hone their skills, prepare for real-world interactions, and stay updated with industry best practices.
For the Full Agent Lifecycle
Smart Role encompasses the trio of pivotal phases in the life cycle of any customer service representatives.
Hiring
Use role-play scenarios to test applicants skills at the interview stage and make informed decisions to hire right.
Onboarding
Leverage personalized role-play scenarios to onboard agents and create agent expertise rooted in real-life use cases
Continuous Training
Create continuous learning programs to strengthen expertise and create mastery poles within customer service teams.
A platform to make the life of your learning and development team easy
We empower learning and development professionals by providing AI-driven tools that simplify and enhance the training process.
Tailor-Made Training Programs
Design and deploy personalized training paths that cater to the unique needs of your team. You can easily customize scenarios and modules, ensuring that each member of your team receives relevant and impactful training.
Data-Driven Insights
Monitor and evaluate your team’s performance with real-time analytics. Our platform provides detailed feedback and metrics, allowing you to track progress, identify skill gaps, and continuously improve your training programs.
Pricing
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Let's move the customer support together from a framework where agents learn-to-do to a framework where they do-to-learn.
