Efficient Onboarding

Leverage personalized role-play scenarios to onboard agents and create agent expertise rooted in real-life use cases.

Accelerated Readiness

New agents can hit the ground running, equipped with the practical skills and confidence to handle customer interactions effectively.

Accelerated Readiness

New agents can hit the ground running, equipped with the practical skills and confidence to handle customer interactions effectively.

Accelerated Readiness

New agents can hit the ground running, equipped with the practical skills and confidence to handle customer interactions effectively.

Personalized Learning

Tailor the onboarding experience to individual learning paces and styles, ensuring each agent receives the support they need to succeed.

Personalized Learning

Tailor the onboarding experience to individual learning paces and styles, ensuring each agent receives the support they need to succeed.

Personalized Learning

Tailor the onboarding experience to individual learning paces and styles, ensuring each agent receives the support they need to succeed.

Engagement and Retention

Engaging onboarding experiences boost agent satisfaction and retention, reducing the costs and disruptions associated with high turnover.

Engagement and Retention

Engaging onboarding experiences boost agent satisfaction and retention, reducing the costs and disruptions associated with high turnover.

Engagement and Retention

Engaging onboarding experiences boost agent satisfaction and retention, reducing the costs and disruptions associated with high turnover.

Get a demo today

Let's move the customer support together from a framework where agents learn-to-do to a framework where they are do-to-learn.

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.