Continuous Training
Create continuous learning programs to strengthen expertise and create mastery poles within customer service teams.
For the Full Agent Lifecycle
Smart Role encompasses the trio of pivotal phases in the life cycle of any customer service representatives.
Hiring
Use role-play scenarios to test applicants skills at the interview stage and make informed decisions to hire right.
Onboarding
Leverage personalized role-play scenarios to onboard agents and create agent expertise rooted in real-life use cases
Continuous Training
Create continuous learning programs to strengthen expertise and create mastery poles within customer service teams.
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Let's move the customer support together from a framework where agents learn-to-do to a framework where they are do-to-learn.
