Customer Support Training Maturity Model
Unlock a clear, actionable framework to assess and improve your support training strategy—built on insights from high-growth CX teams and AI-powered enablement.
Get your Maturity Score
Get your Maturity Score
Get your Maturity Score
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Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Train smarter,
Stress less.
Try Smart Role for Free
Give your team the confidence they need with AI-powered training. Create a free account and start with 10 ready-to-use scenarios—no credit card required. When you’re ready, unlock full access with a 30-day free trial.
Train smarter,
Stress less.
Try Smart Role for Free
Give your team the confidence they need with AI-powered training. Create a free account and start with 10 ready-to-use scenarios—no credit card required. When you’re ready, unlock full access with a 30-day free trial.
Train smarter,
Stress less.
Try Smart Role for Free
Give your team the confidence they need with AI-powered training. Create a free account and start with 10 ready-to-use scenarios—no credit card required. When you’re ready, unlock full access with a 30-day free trial.
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role
Smart Role is your support rep training platform for simulating customer conversations.
Ask AI for a summary of Smart Role