Boost Training Retention with a Science-Backed Reinforcement Schedule

Most training is forgotten within 24 hours. This free cheat sheet helps your team lock in key skills with the right timing, rhythm, and repetition.

Get the CX Training Retention Cheat Sheet

Get the CX Training Retention Cheat Sheet

Get the CX Training Retention Cheat Sheet

Includes: a science-backed reinforcement schedule (Day 0 to Day 21), monthly training rhythm, real-life coaching tactics, and tips to fight the forgetting curve — all in one simple PDF.

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Success in customer service is 10% knowledge and 90% how you apply it in real situations.

Join the Smart Role newsletter

Success in customer service is 10% knowledge and 90% how you apply it in real situations.

Join the Smart Role newsletter

Success in customer service is 10% knowledge and 90% how you apply it in real situations.

Train smarter,
Stress less.
Try Smart Role for Free

Give your team the confidence they need with AI-powered training. Create a free account and start with 10 ready-to-use scenarios—no credit card required. When you’re ready, unlock full access with a 30-day free trial.

Train smarter,
Stress less.
Try Smart Role for Free

Give your team the confidence they need with AI-powered training. Create a free account and start with 10 ready-to-use scenarios—no credit card required. When you’re ready, unlock full access with a 30-day free trial.

Train smarter,
Stress less.
Try Smart Role for Free

Give your team the confidence they need with AI-powered training. Create a free account and start with 10 ready-to-use scenarios—no credit card required. When you’re ready, unlock full access with a 30-day free trial.

Smart Role is your support rep training platform for simulating customer conversations.

English

Smart Role is your support rep training platform for simulating customer conversations.

English

Smart Role is your support rep training platform for simulating customer conversations.

English