Smart Role for Travel
The challenge: high-volume, high-stress support
Travel companies handle time-sensitive, emotionally charged customer interactions across multiple channels. With surges during peak seasons and a demand for fast resolutions, travel support teams face a few challenges.
According to industry reports, 72% of travelers expect real-time support, and 40% switch providers after a poor service experience.
How Smart Role solves this for travel companies
Smart Role’s AI-powered training platform prepares agents for real-world travel scenarios, ensuring they can handle high-pressure situations with confidence.
Train for peak seasons
Agents can practice high-volume, high-pressure simulations
Master complex policies
Simulations cover cancellations, refunds, and rebookings
Develop soft skills
Agents train for empathetic, effective communication
Multi-language support
Ensure consistency across global teams whatever the language
✔ Reduce escalations
Agents resolve complex travel cases faster and more accurately
✔ Improve CSAT & NPS
Better-trained agents lead to higher customer satisfaction
✔ Faster onboarding
New hires ramp up 50% quicker, reducing seasonal hiring stress
Customizable to your needs
Smart Role ensures training aligns with your brand, policies, and customer expectations:
Simulated real travel cases: From flight delays to last-minute cancellations
Branded training modules: Tailored scenarios for OTAs, airlines, hotels, and agencies
AI coaching & analytics: Identify skill gaps and improve agent performance
Security & Compliance
Smart Role meets the highest security standards:
🔒 SOC2 Type I & GDPR compliant: Ensuring data privacy for BPO clients
🔒 Europe-hosted LLMs: Data is never shared to improve third-party AI models
🔒 Environment isolation: Each client’s data remains secure and separate
