Smart Role for Travel

The challenge: high-volume, high-stress support

Travel companies handle time-sensitive, emotionally charged customer interactions across multiple channels. With surges during peak seasons and a demand for fast resolutions, travel support teams face a few challenges.

Seasonal Spikes

High demand periods overwhelm agents, requiring scalable training

Seasonal Spikes

High demand periods overwhelm agents, requiring scalable training

Seasonal Spikes

High demand periods overwhelm agents, requiring scalable training

High Expectations

Travelers need quick, accurate solutions under time pressure

High Expectations

Travelers need quick, accurate solutions under time pressure

High Expectations

Travelers need quick, accurate solutions under time pressure

Complex Policies

Agents must master cancellations, rebookings, and refund handling

Complex Policies

Agents must master cancellations, rebookings, and refund handling

Complex Policies

Agents must master cancellations, rebookings, and refund handling

Global Support

Multilingual training ensures consistency across diverse customer bases

Global Support

Multilingual training ensures consistency across diverse customer bases

Global Support

Multilingual training ensures consistency across diverse customer bases

According to industry reports, 72% of travelers expect real-time support, and 40% switch providers after a poor service experience.

How Smart Role solves this for travel companies

Smart Role’s AI-powered training platform prepares agents for real-world travel scenarios, ensuring they can handle high-pressure situations with confidence.

Train for peak seasons

Agents can practice high-volume, high-pressure simulations

Master complex policies

Simulations cover cancellations, refunds, and rebookings

Develop soft skills

Agents train for empathetic, effective communication

Multi-language support

Ensure consistency across global teams whatever the language

Why travel companies choose Smart Role

Why travel companies choose Smart Role

✔ Reduce escalations
Agents resolve complex travel cases faster and more accurately

✔ Improve CSAT & NPS
Better-trained agents lead to higher customer satisfaction

✔ Faster onboarding
New hires ramp up 50% quicker, reducing seasonal hiring stress

Customizable to your needs

Smart Role ensures training aligns with your brand, policies, and customer expectations:


Simulated real travel cases: From flight delays to last-minute cancellations
Branded training modules: Tailored scenarios for OTAs, airlines, hotels, and agencies
AI coaching & analytics: Identify skill gaps and improve agent performance

Security & Compliance

Smart Role meets the highest security standards:
🔒 SOC2 Type I & GDPR compliant: Ensuring data privacy for BPO clients
🔒 Europe-hosted LLMs: Data is never shared to improve third-party AI models
🔒 Environment isolation: Each client’s data remains secure and separate

Train smarter,
Stress less.
Try Smart Role for Free

Give your team the confidence they need with AI-powered training. Create a free account and start with 10 ready-to-use scenarios—no credit card required. When you’re ready, unlock full access with a 30-day free trial.

Train smarter,
Stress less.
Try Smart Role for Free

Give your team the confidence they need with AI-powered training. Create a free account and start with 10 ready-to-use scenarios—no credit card required. When you’re ready, unlock full access with a 30-day free trial.

Train smarter,
Stress less.
Try Smart Role for Free

Give your team the confidence they need with AI-powered training. Create a free account and start with 10 ready-to-use scenarios—no credit card required. When you’re ready, unlock full access with a 30-day free trial.

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

English

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

English

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.

English