Backed by
SOC 2 Type II Compliant
Customer bots that
role play with your support team
Smart Role is your support rep training
platform that uses AI customer bots to
simulate challenging customer conversations
Smart Role provides a safe place for your reps to practice and receive feedback
AI Customers
Your reps simulate challenging conversations with your AI customer bots
• Your bots are connected to your support tickets and knowledge bases
• Bots are trained on your brands, products, personas, soft skills, and more
• Interact with your bots via voice, email, and chat
AI Coaching
Reps receive real-time objective feedback on their simulated and real customer conversations
• Reps are evaluated on all of their conversations, both in Smart Role and your support platforms
• Objective feedback to reps with relevant advice on where to improve
• Coaching is also presented within your support tools like Zendesk and Intercom
Manager Insights
Managers receive recommendations on where to intervene before knowledge and skills gaps reach real customers
• Clear, actionable reports on rep performance
• Visibility of rep training to evaluate their customer readiness
• Targeted advice on where reps need additional support to improve performance
Stop letting your support team practice on real customers.
Smart Role provides a safe place to learn so every rep is your best rep — without risking your customer experience.
Pricing
Start for free and experience the value.
Upgrade for more training sessions and features.
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for a trial to evaluate the platform
0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Entry
Small teams, getting started
239
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Standard
Medium teams, standard needs
559
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Large teams, custom needs
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Customer bots that role play with your support team
Smart Role is your support rep training
platform that uses AI customer bots to
simulate challenging customer conversations.
Connects to the tools you already use
Pricing
Start for FREE. Experience the value.
Upgrade for better security, and exclusive features.
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for a trial to evaluate the platform
0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Entry
Small teams, getting started
239
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Standard
Medium teams, standard needs
559
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Large teams, custom needs
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for a trial to evaluate the platform
0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Entry
Small teams, getting started
239
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Standard
Medium teams, standard needs
559
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Large teams, custom needs
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Smart Role provides a safe place for your reps to practice and receive feedback
AI Customers
Your reps simulate challenging conversations with your AI customer bots
• Your bots are connected to your support tickets and knowledge bases
• Bots are trained on your brands, products, personas, soft skills, and more
• Interact with your bots via voice, email, and chat
AI Coaching
Reps receive real-time objective feedback on their simulated and real customer conversations
• Reps are evaluated on all of their conversations, both in Smart Role and your support platforms
• Objective feedback to reps with relevant advice on where to improve
• Coaching is also presented within your support tools like Zendesk and Intercom
Manager Insights
Managers receive recommendations on where to intervene before knowledge and skills gaps reach real customers
• Clear, actionable reports on rep performance
• Visibility of rep training to evaluate their customer readiness
• Targeted advice on where reps need additional support to improve performance
Stop letting your support team practice on real customers.
Smart Role provides a safe place to learn so every rep is your best rep — without risking your customer experience.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Customer bots that
role play with your support team
Smart Role is your support rep training
platform that uses AI customer bots to
simulate challenging customer conversations.
Backed by
SOC 2 Type II Compliant
Connects to the tools you already use
Pricing
Start for FREE. Experience the value.
Upgrade for better security, and exclusive features.
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for a trial to evaluate the platform
0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Entry
Small teams, getting started
239
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Standard
Medium teams, standard needs
559
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Large teams, custom needs
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Billed monthly
Billed yearly
Save 20% On Yearly Package
Free
Ideal for a trial to evaluate the platform
0
/per month
Unlimited seats
10 role-play sessions
All languages
81 ready to use scenarios
Basic reporting
No card required
Entry
Small teams, getting started
239
/per month
Unlimited seats
150 role-play sessions
All languages
Custom scenarios creation
Custom personas
Basic reporting
Standard support
⚡ Hot Plan
Standard
Medium teams, standard needs
559
/per month
Unlimited seats
400 role-play sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Ultimate
Large teams, custom needs
Custom
Unlimited seats
Unlimited sessions
All languages
Custom scenarios creation
Custom personas
Custom scorecards
Advanced coaching
3rd party integration
Advanced analytics
Priority support
Skills-mapping
Advanced security features
Smart Role provides a safe place for your reps to practice and receive feedback
AI Customers
AI Customers
Your reps simulate challenging conversations with your AI customer bots
• Your bots are connected to your support tickets and knowledge bases
• Bots are trained on your brands, products, personas, soft skills, and more
• Interact with your bots via voice, email, and chat
AI Coaching
AI Coaching
Reps receive real-time objective feedback on their simulated and real customer conversations
• Reps are evaluated on all of their conversations, both in Smart Role and your support platforms
• Objective feedback to reps with relevant advice on where to improve
• Coaching is also presented within your support tools like Zendesk and Intercom
Manager Insights
Manager Insights
Managers receive recommendations on where to intervene before knowledge and skills gaps reach real customers
• Clear, actionable reports on rep performance
• Visibility of rep training to evaluate their customer readiness
• Targeted advice on where reps need additional support to improve performance
Stop letting your support team practice on real customers.
Smart Role provides a safe place to learn so every rep is your best rep — without risking your customer experience.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.
Join the Smart Role newsletter
Success in customer service is 10% knowledge and 90% how you apply it in real situations.