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SmartRole
Pricing

Pay for the agents who train, not for idle seats

Core starts at $29 per active user per month, with unlimited scenarios per user. Agents who did not train that month are not invoiced.

Free

Validate the Readiness Gate.

$0

No credit card required

Sign up now
  • 10 role-play sessions
  • Unlimited seats
  • Unlimited personas
  • Unlimited scorecards
  • Unlimited scenarios
  • Unlimited data sources
  • All channels
  • Training paths
  • Zendesk & Intercom integration
Most popular

Core

Institutionalize team proficiency.

From $29/ active user / mo

Unlimited scenarios per user

Book a demo

Everything in Free +

  • Unlimited scenarios per user
  • Conversation coach
  • Persona roles

Ultimate

Enforce global oversight.

Custom

Custom terms and volume

Talk to sales

Everything in Core +

  • Access to all beta features
  • Dedicated solution engineer
  • SLA & priority support

Pay only for active users

Invite your whole team, internal or outsourced. You are billed only for the agents who train that month.

Unlimited scenarios per user

Every active user can practise every scenario, as often as needed. No simulation quotas, no volume bundles.

Start for free

10 role-play sessions and every channel to validate the Readiness Gate, no credit card required.

Compare plans

Every plan includes unlimited personas, scorecards and scenarios per user, on chat, email and voice.

FreeCoreUltimate
Simulation
Role-play sessions10UnlimitedUnlimited
SeatsUnlimitedUnlimitedUnlimited
PersonasUnlimitedUnlimitedUnlimited
ScorecardsUnlimitedUnlimitedUnlimited
ScenariosUnlimitedUnlimitedUnlimited
Data sourcesUnlimitedUnlimitedUnlimited
All channels (chat, email, voice)
Training paths
Coaching & oversight
Conversation coach
Persona roles
Access to all beta features
Integrations
Zendesk & Intercom integration
Support
Dedicated solution engineer
SLA & priority support

Pricing questions

Is there a free trial?

There is a Free plan, with no credit card: 10 role-play sessions with unlimited personas, scenarios and scorecards, every channel and the Zendesk & Intercom integrations. When you're ready, ask for a 30-day free trial of the full platform.

How does billing work?

Core is billed per active user: from $29 per active user per month, with unlimited scenarios per user. An active user is anyone who runs at least one role-play during the month, so agents who did not train are not invoiced. Ultimate is priced on custom terms.

Can I cancel or change plan?

Yes. Your bill follows the number of active users each month, and upgrading or downgrading is handled with your account manager, without losing anything you created.

Do you offer discounts?

Yes. Registered charities, public education institutions and companies under 10 people can request a discount from the contact page.

Ready to turn practice into performance?

Spin up your first scenario in minutes. No credit card, no setup call, no IT ticket.

Free plan · No credit card required