Smart Role vs Quantified
Quantified is an AI role-play and sales coaching platform for life sciences and other regulated industries. It scores practice against approved, MLR-cleared messaging and produces audit-ready records, with modules for onboarding, launch readiness, certification and field coaching. It was founded in 2012 and is based in Austin, Texas.
Det här innehållet är ännu inte översatt till svenska. Den engelska originalversionen visas.
At a glance
Smart Role
- Built for
- Customer support and contact centers
- Pricing
- Free plan (10 sessions). Core from $29 per active user per month, unlimited scenarios per user. Ultimate on quote.
- Security
- SOC 2 Type 2, ISO 27001, GDPR, EU hosting
Quantified
- Built for
- Life-sciences sales
- Pricing
- Custom quote based on team size and package. No public pricing, no free plan or trial.
- Security
- SOC 2 Type II, GDPR- and CCPA-aligned, Private LLM
- Ratings
- —
What is Quantified?
“AI Sales Coaching That Wins: smarter coaching, faster readiness and compliant selling.”
Quantified is an AI role-play and sales coaching platform for life sciences and other regulated industries. It scores practice against approved, MLR-cleared messaging and produces audit-ready records, with modules for onboarding, launch readiness, certification and field coaching. It was founded in 2012 and is based in Austin, Texas.
What Quantified does well
- Deep fit for regulated life-sciences sales: scoring against approved messaging and audit-ready records.
- Enterprise integrations with Veeva, Salesforce and major LMSs, plus SOC 2 Type II and a private LLM.
- Wide language coverage (40+) and video avatars that react to visual aids.
Where Smart Role is different
Support agents rather than field reps
Quantified focuses on regulated-industry field sales (pharma, medtech, financial services). Smart Role is built for customer support agents and contact centers.
Chat and email simulations
Quantified's role-play is avatar and voice based; we found no chat or email simulations. Smart Role covers the channels support teams work in.
Help-desk integrations
Quantified's integrations page lists CRM, LMS and content-management tools. Smart Role works inside Zendesk and Intercom.
Free plan, EU hosting
Quantified is quote-only and hosts data in the US by default. Smart Role has a Free plan, a published Core price, and EU hosting.
Feature by feature
| Criterion | Smart Role | QuantifiedLife-sciences sales |
|---|---|---|
| Built for customer support | Yes | No |
| AI role-play simulations | Yes | Yes |
| QA of real customer conversations | ~Partly: In beta: imports Zendesk and Intercom conversations and scores them with the same scorecards as the simulations. | ?Not public |
| Voice (phone) simulations | Yes | Yes |
| Chat simulations | Yes | No |
| Email simulations | Yes | No |
| Scenarios from your own tickets & knowledge base | Yes | ~Partly |
| Custom scorecards | Yes | Yes |
| Training paths | Yes | Yes |
| Hiring assessments | Yes | ?Not public |
| Zendesk app | Yes | No |
| Intercom app | Yes | No |
| Free plan | Yes | No |
| Public pricing | Yes | No |
| EU data hosting | Yes | ~Partly |
Which one is right for you?
Choose Quantified if
You run field sales in pharma, medtech or another regulated industry and need role-play scored against approved, MLR-cleared messaging, with audit-ready records.
Choose Smart Role if
Your agents answer customers by phone, chat and email, and you want them certified on your real support cases, inside Zendesk or Intercom, with a Free plan and EU hosting.
Sources
- quantified.ai — positioning, modules, target industries
- quantified.ai — quote-only pricing
- quantified.ai — SOC 2 Type II, US hosting with regional options
- quantified.ai — integration list
- quantified.ai — role-play, languages
This comparison is based on Quantified's public information as of 2026-10-01. Products change: if something here is out of date, tell us at friends@smartrole.ai and we will correct it.
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