Smart Role vs Quantified
Quantified is an AI role-play and sales coaching platform for life sciences and other regulated industries. It scores practice against approved, MLR-cleared messaging and produces audit-ready records, with modules for onboarding, launch readiness, certification and field coaching. It was founded in 2012 and is based in Austin, Texas.
Acest conținut nu a fost încă tradus în limba română. Este afișată versiunea originală în engleză.
At a glance
Smart Role
- Built for
- Customer support and contact centers
- Pricing
- Free plan (10 sessions). Core from $29 per active user per month, unlimited scenarios per user. Ultimate on quote.
- Security
- SOC 2 Type 2, ISO 27001, GDPR, EU hosting
Quantified
- Built for
- Life-sciences sales
- Pricing
- Custom quote based on team size and package. No public pricing, no free plan or trial.
- Security
- SOC 2 Type II, GDPR- and CCPA-aligned, Private LLM
- Ratings
- —
What is Quantified?
“AI Sales Coaching That Wins: smarter coaching, faster readiness and compliant selling.”
Quantified is an AI role-play and sales coaching platform for life sciences and other regulated industries. It scores practice against approved, MLR-cleared messaging and produces audit-ready records, with modules for onboarding, launch readiness, certification and field coaching. It was founded in 2012 and is based in Austin, Texas.
What Quantified does well
- Deep fit for regulated life-sciences sales: scoring against approved messaging and audit-ready records.
- Enterprise integrations with Veeva, Salesforce and major LMSs, plus SOC 2 Type II and a private LLM.
- Wide language coverage (40+) and video avatars that react to visual aids.
Where Smart Role is different
Support agents rather than field reps
Quantified focuses on regulated-industry field sales (pharma, medtech, financial services). Smart Role is built for customer support agents and contact centers.
Chat and email simulations
Quantified's role-play is avatar and voice based; we found no chat or email simulations. Smart Role covers the channels support teams work in.
Help-desk integrations
Quantified's integrations page lists CRM, LMS and content-management tools. Smart Role works inside Zendesk and Intercom.
Free plan, EU hosting
Quantified is quote-only and hosts data in the US by default. Smart Role has a Free plan, a published Core price, and EU hosting.
Feature by feature
| Criterion | Smart Role | QuantifiedLife-sciences sales |
|---|---|---|
| Built for customer support | Yes | No |
| AI role-play simulations | Yes | Yes |
| QA of real customer conversations | ~Partly: In beta: imports Zendesk and Intercom conversations and scores them with the same scorecards as the simulations. | ?Not public |
| Voice (phone) simulations | Yes | Yes |
| Chat simulations | Yes | No |
| Email simulations | Yes | No |
| Scenarios from your own tickets & knowledge base | Yes | ~Partly |
| Custom scorecards | Yes | Yes |
| Training paths | Yes | Yes |
| Hiring assessments | Yes | ?Not public |
| Zendesk app | Yes | No |
| Intercom app | Yes | No |
| Free plan | Yes | No |
| Public pricing | Yes | No |
| EU data hosting | Yes | ~Partly |
Which one is right for you?
Choose Quantified if
You run field sales in pharma, medtech or another regulated industry and need role-play scored against approved, MLR-cleared messaging, with audit-ready records.
Choose Smart Role if
Your agents answer customers by phone, chat and email, and you want them certified on your real support cases, inside Zendesk or Intercom, with a Free plan and EU hosting.
Sources
- quantified.ai — positioning, modules, target industries
- quantified.ai — quote-only pricing
- quantified.ai — SOC 2 Type II, US hosting with regional options
- quantified.ai — integration list
- quantified.ai — role-play, languages
This comparison is based on Quantified's public information as of 2026-10-01. Products change: if something here is out of date, tell us at friends@smartrole.ai and we will correct it.
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