Smart Role vs Solidroad
Solidroad is an AI QA and training platform for customer support teams. It scores customer conversations from human and AI agents against custom scorecards, and generates training simulations from the gaps it finds. Founded in Dublin in 2023 and now headquartered in San Francisco, it raised a $25M Series A in April 2026.
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At a glance
Smart Role
- Built for
- Customer support and contact centers
- Pricing
- Free plan (10 sessions). Core from $29 per active user per month, unlimited scenarios per user. Ultimate on quote.
- Security
- SOC 2 Type 2, ISO 27001, GDPR, EU hosting
Solidroad
- Built for
- Customer support
- Pricing
- Custom quote. No public pricing and no free plan advertised.
- Security
- SOC 2 Type II, ISO 27001:2022
- Ratings
- G2 4.5/5
What is Solidroad?
“Better customer support starts with better training”
Solidroad is an AI QA and training platform for customer support teams. It scores customer conversations from human and AI agents against custom scorecards, and generates training simulations from the gaps it finds. Founded in Dublin in 2023 and now headquartered in San Francisco, it raised a $25M Series A in April 2026.
What Solidroad does well
- Combines AI QA of real conversations with training simulations, so coaching follows the gaps QA actually finds.
- Covers voice, chat and email, and connects to Zendesk, Intercom and other help desks.
- Well funded ($25M Series A in 2026), with known CX customers (Ryanair, Oura, Crypto.com) and SOC 2 Type II plus ISO 27001.
Where Smart Role is different
Readiness first, rather than QA first
Solidroad increasingly positions itself as a QA platform that scores every conversation, with simulations as one part of the suite. Smart Role is built around the step before: practice and certify agents before they touch a live ticket.
A Free plan and published prices
Solidroad publishes no prices and advertises no free plan. Smart Role has a Free plan (no credit card) and publishes its Core price: from $29 per active user per month, with unlimited scenarios per user.
Pay only for active users
Smart Role bills only the agents who train in a given month, with unlimited scenarios per user, so inviting a new cohort or a BPO vendor does not mean buying a licence pool.
EU hosting
Smart Role hosts its data and its language models in the EU. Solidroad does not state its hosting region publicly.
Feature by feature
| Criterion | Smart Role | SolidroadCustomer support |
|---|---|---|
| Built for customer support | Yes | Yes |
| AI role-play simulations | Yes | Yes |
| QA of real customer conversations | ~Partly: In beta: imports Zendesk and Intercom conversations and scores them with the same scorecards as the simulations. | Yes |
| Voice (phone) simulations | Yes | Yes |
| Chat simulations | Yes | Yes |
| Email simulations | Yes | Yes |
| Scenarios from your own tickets & knowledge base | Yes | Yes |
| Custom scorecards | Yes | Yes |
| Training paths | Yes | ?Not public |
| Hiring assessments | Yes | Yes |
| Zendesk app | Yes | Yes |
| Intercom app | Yes | Yes |
| Free plan | Yes | No |
| Public pricing | Yes | No |
| EU data hosting | Yes | ?Not public |
Which one is right for you?
Choose Solidroad if
You run a large CX organization and your first need is automated QA on 100% of conversations, with training simulations generated from the gaps that QA finds.
Choose Smart Role if
Your priority is getting agents ready before they go live: you want role-play simulations at the heart of the product, a Free plan to start today, published per-active-user prices, and your data hosted in the EU.
Sources
- solidroad.com — positioning, simulations, scorecards, QA
- solidroad.com — SOC 2 and ISO 27001:2022
- help.solidroad.com — Zendesk integration
- intercom.com — Intercom app
- solidroad.com — phone, chat, email simulations; hiring assessments
- prnewswire.com — Series A, headquarters, customers
- g2.com — G2 rating
This comparison is based on Solidroad's public information as of 2026-10-01. Products change: if something here is out of date, tell us at friends@smartrole.ai and we will correct it.
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