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At Smart Role, security isn’t an afterthought—it’s a foundation. We’re proud to announce that Smart Role is now ISO/IEC 27001 certified, the international gold standard for information security management systems (ISMS).
This milestone demonstrates our ongoing commitment to protecting customer data and delivering enterprise-grade training solutions that scale with trust.
Why ISO/IEC 27001 Matters
ISO/IEC 27001 is recognized globally as one of the most rigorous and comprehensive standards for information security. Certification means that Smart Role has implemented and maintains a robust framework for identifying, managing, and mitigating information security risks across all aspects of our operations.
For our customers—especially enterprise clients in finance, travel, and BPOs—this means:
✅ Confidence that your data is handled with the highest security standards
✅ Assurance that our internal practices are audited and continuously improved
✅ Peace of mind as you scale your training operations with Smart Role
A Milestone That Builds on Our Security Roadmap
This certification comes just weeks after achieving SOC 2 Type 2 compliance, and marks the next step in Smart Role’s journey to becoming the most secure, scalable, and enterprise-ready training platform for customer support teams.
Our security framework now includes:
🔐 SOC 2 Type 2
🔐 ISO/IEC 27001
🔐 GDPR compliance (powered by Microsoft Azure OpenAI)
🔐 Ongoing internal audits and penetration testing
Security is a moving target but we’re committed to staying ahead of the curve.
Why It Matters for Our Customers
Smart Role works with some of the world’s most trusted brands in travel, fintech, and outsourcing—like Bumble, Etraveli Group, and Pontica—and is running pilots with Concentrix and WNS.
These companies rely on us not only for innovative AI-driven training but also for privacy, compliance, and operational excellence. ISO/IEC 27001 is yet another layer of assurance that our platform is built for enterprise needs.
What’s Next
Security is never “done.” Our roadmap includes:
📌 Continuous improvements to our information security management system
📌 Deeper integrations with customer infrastructure (Zendesk, Intercom, and more)
📌 Transparent documentation to support enterprise procurement and legal teams
If you’re evaluating AI-powered training platforms and security is a top priority—Smart Role is ready.
Let’s Build the Future of Training—Securely
Want to learn more about how Smart Role helps companies onboard, train, and upskill customer support agents securely and at scale?
👉 Schedule a demo or create a free account
We’re just getting started.