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Train your support agents without leaving Zendesk

Enhance your customer service team’s performance with Smart Role’s Zendesk integration. Seamlessly train and upskill agents inside the Zendesk workspace with interactive simulations and AI-powered coaching.

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Schedule a demo

Smart Role’s Zendesk app brings realistic, scenario-based training directly into your agents’ daily workflow. No switching between tools—just effortless learning inside Zendesk

Realistic scenarios

Run real-time training simulations in the Zendesk environment.

Realistic scenarios

Run real-time training simulations in the Zendesk environment.

Instant coaching

Coach agents with AI feedback on responses, empathy, and accuracy

Instant coaching

Coach agents with AI feedback on responses, empathy, and accuracy

Accelerate onboarding

Speed up onboarding with hands-on practice inside their actual toolset

Accelerate onboarding

Speed up onboarding with hands-on practice inside their actual toolset

Smart Role can import and use your Zendesk Guide articles to create dynamic, knowledge-based training. Agents learn with real company content, improving retention and consistency.

Seamless content sync

Automatically pull articles from Zendesk Guide

Seamless content sync

Automatically pull articles from Zendesk Guide

Knowledge checks

Embed assessments to ensure agents understand key topics

Knowledge checks

Embed assessments to ensure agents understand key topics

Stay up to date

Keep training aligned with the latest updates in your Help Center

Stay up to date

Keep training aligned with the latest updates in your Help Center

Seamlessly run training simulations directly within your Zendesk environment to enhance agent performance without leaving your workspace.

Install

Seamlessly run training simulations directly within your Zendesk environment to enhance agent performance without leaving your workspace.

Install

Seamlessly run training simulations directly within your Zendesk environment to enhance agent performance without leaving your workspace.

Install

Import internal or external Zendesk knowledge base articles to create targeted training scenarios and empower your team with real-world examples.

Learn more

Import internal or external Zendesk knowledge base articles to create targeted training scenarios and empower your team with real-world examples.

Learn more

Import internal or external Zendesk knowledge base articles to create targeted training scenarios and empower your team with real-world examples.

Learn more

Train smarter,
Stress less.
Try Smart Role for Free

Give your team the confidence they need with AI-powered training. Create a free account and start with 10 ready-to-use scenarios—no credit card required. When you’re ready, unlock full access with a 30-day free trial.